These
are the most recent feedback and recomendations from the online survey form.
Thank you so much in helping us improve the quality of our dentistry and service.
~ Dr. Kezian and Staff
Friday, May 09, 2008
Dear Dr. Kezian
and staff,
I am writing today in order to thank you for your superior service, attentiveness,
and care in treating my dental problem a few weeks back. As you may
remember, I came to your office with a problem in my cavity filling, which
Dr. Kezian ultimately treated with a metal-porcelain fused crown. While
your emails around that time urged me to complete a satisfaction survey for
the benefit of your patients and potential patients, I have waited until now,
many weeks after my treatment, in order to write my own "satisfaction survey"
because I wanted to be able to fully evaluate your services with the advantage
and perspective of time.
(Read
More of Comment)
I
would like to highlight a few things that were particularly impressive.
First of all, and really most importantly, I would like to applaud your staff,
from the lovely and kind ladies who assisted me with scheduling and follow-ups,
conducted x-rays, etc., to Art, who did pretty much everything Dr. Kezian
did not. I am a very curious individual, so I always had questions about
my treatment, and everyone on your staff always took the time to answer my
questions carefully and accommodate any special wishes. That ability
to communicate with and inform the patient is an oft-undervalued and absent
quality in most businesses today, but luckily not in yours.
I would also like to thank you for your quick response when, after my initial
visit to your office and while I had a temporary crown in one of my teeth,
I had a complaint about sensitivity in that tooth. Your office was kind,
attentive, and gracious enough to see me immediately, which I truly valued
as the problem was easily fixed in just a few minutes with you. That
such a correction should occur without charge was clear to me, and I thank
you for having the same opinion.
I would like to finish up by applauding you for NOT doing something that most
all dental practices do. It is something that truly every dental patient
despises, because it at once makes the patient feel like little more than
an ATM, and at the same time de-legitimizes the dentist as a medical professional.
The behavior I speak of is that intolerable pitching of unnecessary services
such as teeth whitening, "deep cleaning" of the gums, etc. When a patient
comes to a dentist with a medical problem, he wants that problem solved.
That is all. After the problem is solved, then and only then is the
moment to pitch some other service that may be desirable. Any pitching
of a service that the dentist claims is necessary, but is in fact NOT necessary,
is a repugnant proposition at any time whatsoever. Everyone understands
that cosmetic services are often more lucrative to the dental office than
basic services, but as you have recognized, the patient's ailment should be
everyone's first priority. I, in particular, am sensitive on this topic
because prior dentists have performed, and suggested performing, treatments
on me which were completely unnecessary just because they wanted to make some
money.
In summary, thank you. Now many weeks after having the crown put on,
I feel great and don't notice any difference from before. I appreciate
your great service as well as your lifetime guarantee on breakage of the crown.
I have already recommended your office to friends, and will continue to do
so. If you would like to put part or all of this email on your website
to promote your office, please go right ahead.
~Brandon
This is the best Dentist office I have ever been to! My boyfriend even commented on how lucky I was to have such a great dentist and he only saw the waiting room! Dr. Kezian is extremely talented! I was SO scared to get my wisdom teeth pulled and he did it so fast with NO pain (w/out painkillers or anything). I am very impressed. The staff is so nice and they make me feel so comfortable. I have never left the dentist in such a great mood.
Thank You !!!
~ Jennifer
You guys are the best!
~ Susan
Just curious what steps we are going to take in getting
my smile back 100%...But overall you were the best dentist I have ever encountered..Thanks
once again...
~ Lamont
Absolutely great!
As always, excellent! I\'ve referred two people to you already. Dr. Tashjian
is great!
~ Rafeedah
So far I have had 2 procedures done with Dr. Kezian and
both have turned out magnificent. I feel 100% again and I am looking forward
to my next appointments. I feel silly have waited so long and will not let
that happen again. The costs are very competitive and ultimately what made
it for me was the nice setting of the office. It feels like a small home as
opposed to being so clinical. Right away that puts my mind at ease.
I am so glad that he is near my house and I can just take a bike ride over
there.
Thanks Dr. Kezian.
~ Noe
Dr Tashjian did a great job on my cleaning - it was fast
and relatively painless. She did a PHENOMENAL job on evening out the chips
in my teeth and I\'ve been hoping for years that someone could take care of
those! My smile feels great - thanks Dr. Tashjian!
~Laura
Thank you for all your great job and nice emvironment!!!
We feel so glad to be in your hands!!!!!!!
~ Mendez Family
I am happy with my results (thus far), and I look forward
to my bright new smile! :)
~ Mario
I just had the fastest, most thorough teeth-cleaning
of my life! And the dentist did the entire cleaning himself - the assistant
only did the polishing. He used a cool sonic device to break up the tartar/calculus
first, then he did minimal scraping/curettage to get the rest. I was done
in less than 30 minutes. Try them!
~ Douglas
I have never had to wait past my appointment time &
the visits are quick & painless (I was out in 20\'today).
The staff is always cheerful & friendly.
Very professional.
~ Robert
I had a very good experience with you guys. You are true
professionals and I will probably come to your office in the future when my
financial situation will allow me. Thank you for your help!
~ Alexander
Needless to say, I'm a big fan. Thanks for the great
work.
~ J
As always, after all these years of being your patient
I look forward to each of my visits. You have become part of my family/friends
and I give you all the credit for my still having all my own teeth at age
80! You are the greatest!!
~ Barbara
You guys are the best!
~ Hailey
Great as always... just my jaw nerves are stubborn and
have never completely numbed, but I don\'t hold it against you:) Everyone
is alwasy so nice and pleasant. Thanks again!
~ Tim
Thank you for such great service!!!
~ Anthony
These guys are great. And they don\'t play that awful
\"dentist office music.\" Meet your Hollywood Dentist/Cultural Concierge!
~ Delight
With every visit I have, I am continually amazed at the
consistently superior level of excellence, hospitality and patient-centered
care. Truly, I wish there was a \"Best of\" for dental care in Southern
California--I believe this practice would win hands down. This visit I saw
Dr. Tashjian for a filling, cleaning and some minor repairs to my bite--I
had not one moment of discomfort and during my visit I got all of my concerns
addressed. Like Dr. Kezian she is outstanding! in their field. And the para
professional and support staff? Top drawer! Wishing you all a Happy New Year.
With much gratitude and a beautiful smile,
~ Laura
It's always a pleasure, and I\'m always referring friends to your office.
~ Tamar
This is a great family-atmosphere office with a very professional staff.
Everyone is friendly and extremely accommodating. Dr. Kezian is caring, gentle,
and aware of his patients' needs and concerns. I have given several recommendations,
and will continue to recommend Dr. Kezian\'s office to friends and colleagues.
~ Katherine
Thank you so much for going above and beyond today. I was most impressed with your office staff. I have a nursing business in Dallas and have forwarded on the > email. What a great way to get feedback. We will be back in on the 5th of April.
~ Jo
Keep up the good work!
~ Jean
You guys are awesome! Artie is the best! Your team's customer service was impressive!
It was nice to be back to your care again, after 14 years of my relocation! It was really nice to see Dr. T this afternoon. I will refer you to my friends and family.
Thank you very much and as always, you and Dr. T are the best!
~ Pernita
I would never dream of having another dentist. You are the best.
~ Rasmik
I truly enjoyed my first root canal with Dr. Kezian. Even the staff did not believe that but it's true. He makes the process painless and easy to understand and his artistry is most reassuring. I look forward to my next visit. Really!
~ Greg
The staff is super friendly and knowledgeable, and the office is the highest tech I've ever seen. It was an awesome experience and makes me want to go the dentist as often as possible!
~ Hellen
Thanks for everything!
~ Stephanie
Thank you Dr Kezian for seeing me on a day\'s notice to replace a lost filling!! I couldn’t be happier!
~ Ron
Love you guys and can't believe after going to you for a billion years that I just found out that Dr. Kezian and Dr. Tashjian are MARRIED!
~ Maryanne
You Guys do great work and your staff is always kind.
I'm a total dentist baby (afraid as soon I sit in the chair) but Dr. Tashjian is awesome. It's almost over as soon as I sit down! Thank you all!!!
~ Omar
Terrific office, terrific staff. You have renewed my faith in the dental practice! I used to HATE my dentist. Now I can\'t wait to come back! Thank you!
~ Phillip
I absolutely love coming to your office!! The staff is always so friendly! God bless you all!
~ Kevin
Since I quickly and easily answered all the questions as a 5, it shows that I certainly was Highly Satisfied. And I have already referred a friend. I appreciated the friendliness and competence of the staff & doctors. Thank you.
~ Hendreka
You guys know I adore you!
All the best...
~ Cheryl
It was the quickest, most painless dental experience I've ever had. Great job.
~ Wesley
I am very grateful for the outstanding dental care by Dr. Tashjian as well as her assistant, Gaby.
~ Joseph
Thank you so much. I feel better. It is greatly appreciated.
~ Dawn
You guys are the best. I am lucky to have you as my dental care team.
~ Rasmik
My best visit to the dentist for serious work ever. Thank you!!!!
~ Kent
If you are searching for a skilled, friendly and no hassle dental team, look no further.
~ Eric
Thanks Dr. Tashjian for a very efficient, comfortable, and overall terrific dental experience. Great work.
~ Jaime
In and out in 30 minutes are you kidding? What more could you ask for in a dentist?!
~ Delight
I have been a patient of yours for a long time. I would say I am content with your services and consistent professionalism.
~ Joseph
Very modern, friendly, and considerate environment
~ Jason
I am VERY pleased with Dr. Kezian, and his office/staff! I have been to other dentists, and just didn't feel comfortable with them. Dr. Kezian, on the other hand impressed me VERY much, mostly because he is HONEST, works quickly and efficiently, and really makes an effort to comfort his patients. He obviously knows exactly what he's doing, and I think he may be the best in his field. I truly believe that. He uses the most modern and amazing technology... flat screen monitors display close up pictures of your teeth!
Everyone working in his office is very knowledgeable and helpful, and the office is quite comfortable.
Anyways, I can go on & on about how pleased I am with my new dentist. Dr. Kezian gave me two fillings today, and they really are beautiful teeth! It was a very comfortable and quick procedure, Actually relaxing.
I just wish I'd met Dr. Kezian sooner! He is taking the BEST care of my teeth!
~ Tamar
Good rates, good work, good peeps. Nuff said.
~ Toby
I had an emotionally difficult procedure and Dr. Tashjian was very supportive,
caring and understanding. I can never see myself (or family) going to another
dentist or office. The staff is very friendly and caring as the doctors and
they have always considered the needs of my family. Doctor Tashjian and Dr.
Kezian (including all the staff) make you feel like your part of the family
rather than just a patient. TWO THUMBS UP for everyone there!
Rosalie
~ Rosalie
I continue to be impressed with the level of excellence and customer service: courteous professionalism and genuine interest--exhibited by all members of the staff. Additionally, the expertise in maximizing program benefits and treating each patient as an individual--developing workable payment plans is just outstanding. Thank you!
~ Laura
I have always had excellent service from Dr Tashjian and her staff. Keep up the good work.
~ Kimberley
Thank you so much for the outstanding service!!!!
~ Beau
Cutting edge technology! I love it!
~ Delight
I love Dr. T. Bunches and bunches... but wow how I hate those Novocain needles! :(
You guys are all great. Sorry I\'m such a baby. Thanks for putting up with me!
~ Merrilyn
You are amongst the finest dentists I have ever had the pleasure of opening my mouth to. Your facility and staff are excellent. Each of my teeth thank you!
~ Elliot
Everyone there is very caring and sensitive to the needs of the patients. The professionalism of the team is highly admired. Thank you for the wonderful service you all provide. You make it a flawless experience each time. Thank you once again.
~ Anna
Thank you to everyone who was affected by my being late for my appointment. Your staff was kind and accommodating and I am so grateful.
The experience in your office is so warm and welcoming.
Thank you for your understanding, and I am sorry for the inconvenience.
~ Kristen
All of the dental staff was courteous and friendly. I also appreciated my follow-up calls after my visits. I would definitely recommend this dentist to a friend.
~ Tannis
Thank you all very much for the great treatment and service. If all dentist\'s practices were like yours, I wouldn’t have waited so long to come in for a visit.
I have already recommended your offices to several people and will continue to.
My teeth and I thank you.
~ Dave
I have enjoyed my experience with all of the staff very much. I greatly appreciate the financial arrangements that were made on my behalf.
~ Helen
Kezian and crew rock! I've only had very positive experiences with every
aspect of my interaction with them.
~ Farbood
This was the most warm and comfortable dental office - or doctor of any
kind - that I have ever encountered. People were friendly, to me, and each
other. I was greeted as I came in the door. People introduced themselves to
me.
I called my friend Allen from the car to tell him how grateful I was that
I asked him about a dental referral.
~ Kristen
Although I am almost 80 years old and have been your patient for about
15 years I have never needed an extraction except for my wisdom teeth when
I was a teenager. Needless to say I was absolutely petrified when I learned
yesterday that it was necessary to remove my molar to relieve the excruciating
pain I was having. I can never thank you enough for your patience and that
of your staff for being so understanding and kind to me during this procedure.
As you tried to convince me I felt no pain or discomfort and I was stunned
when you told me the tooth was out! And this morning as I write this I am
completely pain free. I have always sung your praises but now I am truly your
No. One Fan and convinced you do have magic fingers!!
~ Barbara
Simply outstanding. The staff couldn't be friendlier or more gracious.
~Chan
I hate going to the dentist and you were all so kind today. It wasn’t
nearly as bad as I had imagined. Thanks again for great service
~ Collin
I thank you for your surprise note. I was impressed with your staff,
facilities computerized screen), I thought the service was excellent and informative.
The staff could check back with me to minimize the wait time. By showing me
educational videos of how a root canal works. I like the idea of the survey
and immediate follow up to gain valuable feedback for on-going improvements.
As the treatments you indicated were quite a big job, I wanted to get opinions
of friends and family members who are also in practice. I think the waiting
room with a video on the common fad or best practices (how to brush, floss,
facts about gum disease would be informative but also minimize the wait time)
Mine wasn't bad at all, but others in the future or maybe literature that
will enable patients waiting to make use of their time while they wait.
Thank you once again for the positive experience!
~Bryan
The technicians were friendly and considerate. I loved the digital x-ray
technology -- it's much more comfortable than the standard approach. Dr. Kezian
was approachable and had great chair-side manner. I highly recommend him as
a dentist.
~Cheryl
In response to your call: I\'m in very little pain and the Cerec partial
crown has a good feel about it. That tooth feels very strong and well protected
now. I\'m very happy.
Quotes for use on your website if you\d like: Dr. Kezian and Dr. Tashjian
are extraordinarily talented at creating tooth surface where none was before.
I came in with a lot of very stressful procedures needing to be done, but
they took my troubles in stride and very quickly and efficiently put my mouth
back in order. Dr. Kezian's interest in the very latest dental technology
and his desire to explain it to me made my visit into an almost enjoyable
experience (if anything about dentistry can be considered enjoyable...). Dr.
Tashjian is very knowledgeable, gentile, and skilled in the art of repairing
teeth. Also, the staff was all friendly and obviously passionate about their
work. Finally, as a person without insurance, they gave me some deals. I didn't
feel like I was overpaying. Thumbs up.
~Sean
Thanks again for everything. Jim and I are again very pleased
with your work.
We wish you and yours a very happy holiday season. See you in January.
~ Letitia
Could not be happier. Best Dentist EVER!!!
~ Minas
Everything is great and your nurses are hot. Thanks
~ Dennis
Wow, what a great dentist!! Fantastic work and painless. The previous
HMO dentist I saw (once) wanted to drill off my whole front tooth and put
a crown b/c I had a cavity. I disagreed therefore looked for another dentist
and found Dr Kezian who simple fixed the cavity with a perfect invisible filling.
It was so quick and he was so smooth. Amazing work and very courteous office
staff. I really came just to have cosmetic work done on my front tooth.....
but now I will come back for other dental work as well. I have been to many
dentists and this was my BEST experience. Feel free to share my story online.
Happy patient. Mrs. T.
~ Ursula
You guys are the best! See you again in 6 months!!
~ Lori
In fact I have referred patients to your practice. In addition to the
expert skill and demeanor of the doctors and staff, I have appreciated your
flexibility in working within the parameters of my dental care insurance coverage
to maximize my benefits and amending fees so that I could afford to continue
being a patient, rather than switch to a provider recommended by my insurance
carrier to reduce my out of pocket costs. Your accommodation has allowed me
to continue with your practice and the good care of my teeth. Thank you very
much.
~ Laura
A clean mouth is a happy mouth..... Thanks!
~ Michael
It's always a pleasure visiting your office. I feel as though I\'m seeing
old friends as opposed to going to 'the dentist'. Thanks!
~ Jeffrey
I am glad that you got the flowers and I hope that those flowers remind
each of you how grateful I am for the care and concern I received by everyone
on your team.. Thank you so much for the call, the email (and general follow
up) and the deep level of concern for me and my pitiful little tooth J. Further,
thank you again for being sooo accommodating to my schedule (so few people/businesses
still put their clients and customers first). I can’t imagine what I
would have done if you hadn’t seen me on Monday. I look forward to seeing
you when I return. Have a great weekend.
~ Hylan
Everyone works at being kind and friendly. It is nice to feel a sense
of being known from the staff. It is my experience there and the quality of
care that keeps me traveling all the way from Torrance.
~ Belinda
You guys are the best!
~ Susan
I have been to several dentists in my life, but continue to come back
to Dr. Tashjian and Dr. Kezian for more than 10 years. They have given me
reason to smile more often than before. I am not afraid like before with other
dentists. I feel comfortable, and know I am receiving the best dental care
that can be offered. I plan on relocating in the near future, but will continue
my treatments and cleanings with Dr. Kezian's and staff. I will rack up a
lot of frequent flyer miles visiting a place where I know I will continue
to be taken care of in the highest possible manner.
~ Robin
Thank you to the Doctors and staff for their professionalism and for
providing effective and courteous service every time for me and for my family.
~ Lorena
Thanks to your cosmetic dentistry professional competence and technical
sophistication; I can smile again.
~ Gerald
Thank you for everything today.
~ Beau
Thanks for all the patience. I haven't been to a dentist in over 2 years
because of fear and this experience was good for me! I'll be back!
~ Yvette
Dr. Kezian is amazing.
~ Cindy
Dr. Kezian and the staff are the best. Thank you
~ Naira
I have always found your practice to be well run and efficient.
I find everyone courteous and knowledgeable. The dentist is sensitive and
delivers treatment in a satisfactory manner. The office is cozy and comfortable.
I like to listen to the music. The aquarium is soothing.
~ Joseph
I have already referred two friends. This is the best Dentist I have
seen in my life! (And I am almost 50 years old.) Truly NOT painful and VERY
friendly and professional.
Thanks from a total "dentalphobe".
~ Nancy
I have had work done
by both Dr. K and Dr. T; they are both very skillful and considerate. I am
a wimp when it comes to the dentist, and all of you put me at ease. I have
recommended your practice to at least 5 of my friends all of whom are very
satisfied. Thank you all for your excellent work!
~ Paul
Thanks for your kindness
and consideration.
~ Tisha and
Jim
Thanks so much, the
crown looks great. I'd be more than happy to have you publish the pictures.
Even I think the before and after is amazing. And thanks for sending them
to me. It's almost art, I am really impressed. Cheers;
~Jessie
Thanks so much,
your whole office is wonderful, and Dr. Kezian is a fantastic dentist. My
new crown is amazing, and feels so much better than the filling it replaced.
You really can't tell it's there it blends so well with the tooth. I really
enjoyed the whole experience. Thanks so much!
~Jessie
Thank you for making my experience comfortable and caring. Having had questionable
and frightening experiences else where; you have restored my confidence in
quality dental treatments. My Highest regards;
~Julie
I have referred 2 people to your office and will continue to do so.
~Stephanie
I appreciate the work that you do. You are the BEST!!
~Kisa
Thank you so much for the great work!
~Leslie
I love you guys - you are ALL great!
~Maryanne
I can't give you a 100% when I walk away knowing I need five fillings around
my next visit. :-( Blah!
~Ken
I'm a nervous person when it comes to dentists and they made me feel welcome,
comfortable and relaxed. Thank you.
~John
It's always a pleasure to come to your office. Your entire staff is always
so courteous and you all go the extra mile to make me feel comfortable. It
is much appreciated. I look forward to my next visit!!
~Kevin
Thanks again, Dr.
Tashjian and staff. Have a nice weekend.
~Jayson
I will be referring
Friends and Family to the practice, and plan to make Dr. Kezian my regular
dentist here in California.
~Justin
Dr Tashjian is the best! Keep up the good work.
~Jean
Visiting your office has made going to the dentist a pleasant experience for
me and my three grandchildren and son.
~Renee
I'm looking forward in getting more work done with this office completely
happy here thank you.
~Nadine
You are the best. I actually look forward to coming to see my dentist. This
is no lie. How many people can say that.
~Razmik
I was there for an emergency visit. The care I received was prompt and efficient.
An added bonus was that everyone was personable and attentive; Dr. K had a
great bedside manner.
~Desiree
All of you are fabulous and I love the new Veneers!!
~Cam
I love all of you...you are a great staff.
~Diane
My grandchildren
and son, Sasha enjoys our visits to your office every time we come. You are
like part of our family.
~ Renee
Dr. Kezian and his
staff are the best! Thank you for your kindness and professionalism.
~ Patricia
I was very happy
with the staff and service that was provided for me.
~Norma
So happy to have
finally found a wonderful dentist!
~Hailey
All of you are great!
~Connie
I could not be more
pleased. You have definitely earned a lifetime patient in me. Thank you so
much!!
~ Steve
I didn’t get
to thank you before I left your office today. Today was without question the
best dental office experience I have ever had. You and your staff are the
most considerate and professional people I've ever met. I will be referring
all of my friends and family to you!
~ Frank
Ouch- but not having
to greet my public with out my dentures made up for every thing.
~ William